Frequently Asked Questions
We have compiled a list of frequently asked questions from guests of our hotel. Hopefully you will find this information useful. If you have a question that is not on the list, please feel free to contact the hotel, it would be our pleasure to assist you.
1. Q: Q: Do you have Internet Service?
A: Yes, we are pleased to offer have FREE High Speed internet service as part of our standard amenities. Free internet is offered in all guest rooms and meeting rooms. We also have Wireless internet service in all main level meeting rooms, Franco's Restaurant & Lounge, Lobby and Holidome.
2. Q: Do you have a Fitness Centre and if so what kind of equipment does it have?
A: Yes, we have the Atrium Fitness Centre as part of our on-site recreation facilities. It has a vast selection of new Quantum weight lifting equipment and a variety of cardio machines. In addition the hotel has a large heated indoor pool, sauna and whirlpool. Complimentary for all hotel guests.
3. Q: Does your hotel allow Pets?
A: Unfortunately pets are not accepted at the hotel. However, we can recommend an appropriate comfortable “home away from home” for your pet at local kennel service.
4. Q: What kind of Restaurants are in the area?
A: Franco’s Restaurant & Lounge is located on site and open daily for Breakfast, Lunch and Dinner. *Famous Sunday Brunch. Pizza Hut Express is made to order in our kitchen. Room Service is also available. In addition to our Restaurant we have a number of Restaurants all located within walking distance of our front door including; Tony Roma’s, Tucker’s Marketplace, the KEG, Boston Pizza and Jack Astor's!
5. Q: Do any of your guest rooms have Jacuzzi tubs?
A: No we do not have guest rooms with Jacuzzi tubs. Guests are welcome to use the whirlpool & sauna located on the main level adjacent to the indoor pool.
6. Q: Do you have Refrigerators & Microwaves in guest rooms?
A: Yes, all Standard guest rooms have both a Fridge & Microwave. All Business Kings & King Executive guest rooms have a Fridge.
7. Q: Is Breakfast included in my guest room rate?
A: Breakfast is included in our “Bed & Breakfast Package Rate” only. All other rates do not include breakfast.
8. Q: Do you have “pool memberships”?
A: Yes, we have Fitness Club Memberships that include pool privileges open to the community. Please contact our Fitness Staff at x4663 for more details and membership fees.
9. Q: Do you have dry cleaning services?
A: Yes, we have same-day dry cleaning services Monday to Friday. In addition our hotel has a 24-hour coin operated Laundry Room located on the main floor.
10. Q: Does your hotel provide Airport Shuttle Service?
A: No, we do not provide Airport Shuttle Service however we would be happy to make recommendations for taxi, limo and motor coach services.
11. Q: Do you accept American Currency?
A: Yes, we accept American Dollars for payment “at the hotels established exchange rate”. We can also provide currency exchange privileges to our in-house guests “in limited amounts” from US Dollars into Canadian Dollars.